Company Policies

Return Eligibility

Returns may be accepted on a case-by-case basis. All return requests must be submitted within 30 days of delivery.

All approved returns will be issued a Return Merchandise Authorization (RMA) number. Returns received without an RMA may be refused.

Condition Requirements

Returned items must be:

• Unused
• In original packaging
• In resalable condition

Unless the return is due to damage in transit or a fulfillment error.

All returned items are subject to inspection upon receipt. Items determined to be used, damaged, incomplete, or not in resalable condition may be rejected or subject to a partial refund at Rydge Supply's discretion.

Restocking Fees

Approved non-defective returns may be subject to a restocking fee of up to 15% of the original purchase price.

Restocking fees do not apply to returns approved due to damage in transit or fulfillment errors caused by Rydge Supply.

Non-Returnable Items

The following items are not eligible for return:

• Custom or special-order items
• Final-sale items
• Products that have been used, altered, or repackaged

How to Request a Return

To request a return, contact support@rydgesupply.com with:

• Order number
• Item(s) and quantity
• Reason for return
• Photos (required for damage claims)

If approved, return instructions and an RMA number will be provided.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is approved due to:

• Damage in transit
• Fulfillment error by Rydge Supply

In such cases, Rydge Supply will provide a prepaid return shipping label.

Return shipping charges will not be reimbursed if the provided return label is not used without prior written approval.

Claims for damage in transit must be reported within 5 business days of delivery and must include photos of the product and original packaging.

Refund Eligibility

Refunds related to returned goods are processed only after:

• The returned items are received
• The items are inspected
• The return is approved

Refunds may be full or partial depending on inspection results and applicable restocking fees.

Refund Method

Approved refunds are issued to the original payment method whenever possible.

ACH refunds may be processed as an ACH return, a credit, or alternative reimbursement method depending on transaction timing and banking constraints.

Refund Timeline

Refunds are processed within 5–10 business days after returned items are received, inspected, and approved.

Processing times may vary depending on the financial institution.

Billing Errors & Pricing Adjustments

If a pricing discrepancy or billing error occurs, it will be corrected via:

• Partial refund
• Account credit
• Invoice adjustment

These adjustments do not require return of goods.

Disputes and Chargebacks

If you believe a charge is incorrect, please contact support@rydgesupply.com before initiating a chargeback.

Initiating a chargeback without first attempting resolution with Rydge Supply may result in account suspension or termination.

We reserve the right to dispute improper chargebacks to the fullest extent permitted.

Order Cancellations

Orders may be canceled prior to shipment.

An order is considered shipped once a carrier label has been generated and tracking has been assigned.

Once an order has shipped, it cannot be canceled and must follow the return process outlined above.

How to Request Cancellation

To request a cancellation, contact support@rydgesupply.com with your order number as soon as possible.