Company Policies
The following policies apply to all products and services provided by Rydge Supply and are intended for approved dealers and business customers only.
Return Policy (Physical Goods)
Return eligibility
Returns may be accepted on a case-by-case basis. All return requests must be submitted within 30 days of delivery.
Condition requirements
Returned items must be unused, in original packaging, and in resalable condition unless the return is due to damage or a fulfillment error.
How to request a return
To request a return, contact us at support@rydgesupply.com with your order number, item(s), quantity, and reason for the return. If approved, return instructions will be provided.
Return shipping
Return shipping costs are the responsibility of the customer. Rydge Supply will cover return shipping costs only when a return is approved due to damage in transit or a fulfillment error on our part.
Non-returnable items
Custom, special-order, or final-sale items are not eligible for return.
Refund and Dispute Policy
Refund method
Approved refunds are issued to the original payment method when possible. ACH refunds may be processed as an ACH return or alternative reimbursement method depending on circumstances.
Refund timeline
Refunds are typically issued within 5–10 business days after returned items are received and inspected.
Disputes and chargebacks
If you believe a charge is incorrect, please contact us at support@rydgesupply.com before initiating a chargeback. We will work with you to resolve the issue promptly.
Cancellation Policy
Order cancellations
Orders may be canceled prior to shipment. Once an order has shipped, it cannot be canceled and must follow the return process outlined above.
How to request cancellation
To request a cancellation, contact support@rydgesupply.com with your order number as soon as possible.
Legal & Geographic Scope
Rydge Supply conducts business within the United States only. We do not sell or ship products internationally.
Customers are responsible for ensuring that the purchase, possession, and resale of products comply with all applicable federal, state, and local laws within their jurisdiction.
We reserve the right to refuse or cancel any order that we believe may violate applicable laws or carrier restrictions.
Promotions
From time to time, Rydge Supply may offer promotions or promotional pricing.
- Promotions may be modified or discontinued at any time
- Unless otherwise stated, promotions are limited to one per order
- Promotions may not be combined unless explicitly stated
- Promotions are void where prohibited
Terms and Conditions
Dealer-only sales
Sales are limited to approved dealers. Access to ordering systems may require account approval.
Payment terms
We accept ACH and credit card payments. ACH is encouraged for wholesale orders. Credit card payments may be subject to a processing fee that is passed through to the customer and disclosed prior to payment.
Limitation of liability
To the maximum extent permitted by law, Rydge Supply shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or services.
Governing law
These policies and any disputes arising from them shall be governed by the laws of the State of Tennessee, without regard to conflict of law principles.